Terms of service

Last updated: October 10, 2026

These Terms of Service govern access to glowyourjoy.com and purchases made through it. glowyourjoy is a brand of grindyourjoy. The contracting merchant and payment recipient is HK XINLONGWEI TRADE LIMITED, Business Registration Number (BRN) 77869166, Room P11, Unit 2C, 2/F, Hung To Centre, Nos. 94-96 How Ming Street, Kwun Tong, Hong Kong ("we," "us," or "our" for contractual purposes).

By visiting the site, creating an account, placing an order, or otherwise using our services, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the site. Mandatory consumer rights available under applicable law are not excluded or limited by these Terms.

1. Store and brand

glowyourjoy is a lighting brand from grindyourjoy. The merchant identified above is responsible for purchases made through this storefront. This brand relationship does not transfer your order to a different merchant.

2. Eligibility and account responsibility

You must be legally capable of entering into a binding contract and meet any age requirements that apply where you live. You are responsible for keeping account credentials confidential and for information, orders, and activity submitted through your account.

3. Product information and use

We work to present accurate product descriptions, specifications, pricing, images and availability. Product photos and videos show the Ember J Lamp in styled and real settings. The lamp has one fixed brightness and touch on/off control; it is not dimmable. Colours on screen may vary slightly from the product. Minor corrections may be made when information is incomplete or inaccurate.

Use the product only as described in the instructions supplied with your order. Contact us before purchasing if you need clarification about a specification or what is included.

4. Orders, acceptance, and availability

An order confirmation acknowledges that we received your request; it does not guarantee acceptance. We may verify identity, payment, delivery information, product availability, and compliance before accepting an order. We may decline or cancel an order for suspected fraud, pricing or inventory errors, shipping restrictions, failed verification, or another lawful reason. If we cancel a paid order, we will refund the amount paid for the cancelled items and any shipping charges attributable to them to the original payment method, subject to applicable law.

5. Prices and payment

Prices are shown in the currency displayed at checkout and may change before an order is placed. Taxes, shipping, duties, and other charges are shown when applicable. Payments are processed through Shopify and the payment providers displayed at checkout. A payment provider may apply its own terms, security checks, and processing time. The billing descriptor may identify HK XINLONGWEI TRADE LIMITED or the applicable payment processor.

6. Shipping and delivery

Shipping destinations, methods, charges, dispatch and transit estimates, tracking, address changes and delay procedures are described in our Shipping Policy. Delivery dates are estimates, not guarantees, unless expressly agreed before payment. Risk of loss and title transfer are determined by applicable law and the agreed delivery terms.

7. Cancellations, returns, and refunds

Our 30-day return-request period, eligibility requirements, return-shipping responsibilities, damaged or faulty item remedies and refund process are described in our Return and Refund Policy. Contact us for the approved return address and instructions before sending an item back. Nothing in these Terms or the linked policy limits non-waivable consumer rights.

8. Product support

For a lamp that arrives damaged or will not light, the replacement and refund options in our Return and Refund Policy apply. Contact us with your order number and a description of the issue; photos or a short video may help us resolve it. These Terms do not create a separate fixed-term commercial warranty or limit any statutory warranty or other non-waivable rights.

9. Intellectual property

The site's layout, text, graphics, photographs, videos, software, and other content are owned by or used under permission from HK XINLONGWEI TRADE LIMITED, suppliers, manufacturers, licensors, or other rights holders. You may use site content only for personal, non-commercial shopping and product research. Copying, scraping, republishing, selling, translating for commercial use, removing rights notices, creating an imitation storefront, or implying an authorization or affiliation that does not exist is prohibited.

10. Prohibited conduct

You must not misuse the site, attempt unauthorized access, introduce malicious code, interfere with checkout, use automated systems in a way that burdens the service, submit false information, violate another person's rights, or use the services for unlawful, fraudulent, or abusive activity.

11. Third-party services and links

The site may use or link to third-party payment, logistics, analytics, support, social, mapping, or other services. Those services are controlled by their respective providers and may be governed by separate terms and privacy notices. A link does not by itself constitute an endorsement.

12. Disclaimers and limitation of liability

To the maximum extent permitted by law, the site and its content are provided on an "as available" basis. We do not guarantee uninterrupted access or that every description, image, or third-party service will always be error-free. Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer protections.

To the maximum extent permitted by law, HK XINLONGWEI TRADE LIMITED and its officers, employees, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from site use, third-party services, or unlawful or unsafe product use. Any remaining liability will be determined under applicable law and the facts of the order.

13. Indemnification

To the extent permitted by law, you agree to reimburse us for losses and reasonable costs resulting from your unlawful use of the services, violation of these Terms, infringement of another person's rights, or misuse of a product. This section does not apply where prohibited by consumer law.

14. Changes, severability, and waiver

We may update these Terms for legal, operational, security, or service reasons. The effective date shown above identifies the current version. If one provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision once is not a permanent waiver.

15. Governing law

These Terms are governed by the laws of Hong Kong, without limiting mandatory consumer rights that apply in your place of residence and cannot lawfully be waived. Before beginning formal proceedings, please contact us so the parties can attempt to resolve the matter in good faith.

16. Contact

HK XINLONGWEI TRADE LIMITED
Business Registration Number (BRN): 77869166
Room P11, Unit 2C, 2/F, Hung To Centre
Nos. 94-96 How Ming Street
Kwun Tong, Hong Kong
Email: support@glowyourjoy.com

This is the registered business address, not an authorized return address. Contact us for return instructions before sending an item back.