Orders ship from Hong Kong within 2 business days.
Estimated transit is 8–12 business days after dispatch.
Standard shipping to the US is free; express shipping is available at checkout.
Delivery estimates are not guaranteed arrival dates.
2. Using and charging
Tap the silver touch button on the base to switch the lamp on or off. While the lamp is on, press and hold the button to adjust brightness continuously. Release it at the brightness you want. When you switch it on again, it returns to the brightness you last used.
Recharge through the black USB-C port on the base, using a 5 V USB power source.
Runtime: Up to approximately 10 hours per charge. Then unplug it and use it cordless.
For indoor use in dry places. 42 cm tall including the base; 5 V input, 2 W.
Arrived damaged or won't light: Email us within 30 days of delivery with your order number and a photo or short video. You choose a free replacement or a full refund.
Returns: 30-day returns on unused lamps in their original packaging. Return shipping is paid by the customer unless the item is damaged or faulty. Email us first for return instructions; parcels sent without approval may not be accepted.
Or use the form below. Include your order number if you have one.
Never send passwords or full payment card details.
Is there a real flame or smoke?
No. The ember tip is a light. No flame, no smoke, nothing to light.
How long does it last on a charge?
Up to approximately 10 hours per charge. Actual runtime depends on the brightness setting, charge level, battery condition and ambient temperature.
How do I charge it?
Recharge it through the black USB-C port on the base, using a compatible USB-C cable and a 5 V DC USB power source.
What is in the box?
The lamp, a USB-C cable and a Quick Start and Safety Guide.
Can I dim it?
Yes. While the lamp is on, press and hold the button to adjust brightness continuously. Release it at the brightness you want. Tap the button to switch the lamp on or off. When you switch it on again, it returns to the brightness you last used.
How big is it?
42 cm tall, including the base.
When will it arrive?
It ships from Hong Kong within 2 business days, then takes about 8–12 business days in transit.
