Refund policy

Last updated: October 10, 2026

This Return and Refund Policy applies to purchases made at glowyourjoy.com. The contracting merchant is HK XINLONGWEI TRADE LIMITED. Nothing in this policy limits consumer rights or remedies that cannot be waived under applicable law. The 30-day period below is our voluntary policy, not a limit on those rights.

30-day change-of-mind returns

To request a change-of-mind return of the Ember J Lamp, contact us within 30 days of delivery. The lamp must be unused, in its original condition and packaging, and returned with the lamp, base and all accessories and documentation originally supplied with your order.

How to start a return

  1. Email support@glowyourjoy.com with your order number and the reason for the return.
  2. We reply with return instructions and the approved return address. Please do not send anything back before you receive them. Our registered business address is not an authorized return address.
  3. Pack the lamp securely in its original packaging and use a trackable shipping service. Keep your shipping receipt and tracking details.

Return approval and packaging requirements for a voluntary return do not override any non-waivable consumer rights.

Return shipping

For change-of-mind returns, the customer pays return shipping and is responsible for the item in return transit, except where applicable law provides otherwise. If the lamp arrived damaged or faulty, we cover any return shipping we require. Contact us first so we can arrange or approve the return method.

Arrived damaged or will not light

Email support@glowyourjoy.com within 30 days of delivery with your order number and a photo or short video showing the problem. You may choose a free replacement or a full refund. If we ask you to send the item back, we pay for the return. Please retain the packaging when possible to help protect the item in transit, but unused condition or original packaging is not a condition for reporting a damaged or faulty lamp.

Refunds

If a return is required, we inspect the lamp when it arrives and email you the outcome. Approved refunds are issued to the original payment method. For an approved damaged or faulty item claim, a full refund includes any shipping charge you paid for that item. The time for the credit to appear depends on your bank or payment provider. If you have not received an expected refund, contact us so we can check its status.

Cancellations

Email support@glowyourjoy.com as soon as possible with your order number if you need to change or cancel an order. We will confirm whether cancellation is still possible before dispatch. If the order has already been handed to the carrier, the return process may apply. Any cancellation or refund rights under applicable law remain unaffected.

Contact

support@glowyourjoy.com. Please include your order number. Never send full payment card details or account passwords.